NOTICE OF DATA PROCESSING and CONSENT TO DATA PROCESSING
Dear Patient,
You are interested in participating in
NovoCare™ PSP, a patient support program for patients with diabetes and/or obesity/rare disease
("Program"), developed by Novo Nordisk Pharmaceuticals (Philippines), Inc. with office address at 21F, Twenty-Four Seven McKinley Building, 24th Street corner 7th Avenue, Bonifacio Global City, Fort Bonifacio, Taguig City
("Novo Nordisk"). Novo Nordisk has engaged
GLOBO ASIATICO ENTERPRISES INC with office address at 127 JDK Bldg, Maginhawa St. Teachers Village-East Quezon City
(“GLOBO”) to support the implementation of this program. This PSP provides information and support to patients living with diabetes/obesity, to whom Novo Nordisk product/s has been prescribed.
When you register for
NovoCare™ PSP, you will be asked to provide certain personal data, including health data, which will be processed (e.g., collected, used, stored, and disclosed/shared where necessary) for the purposes of administering and delivering the Program, as described below. Novo Nordisk will process your personal data for Program purposes only where you have provided your consent as described in this Notice and the consent declaration below. If you do not provide your consent, you will not be able to participate in NovoCare™ PSP.
Therefore, please read the following information thoroughly and talk to your doctor or call the
NovoCare™ PSP hotline, if you have any questions. If you agree to the processing of your personal data by Novo Nordisk, we request you to sign the consent declaration below.
Please note that only patients living with diabetes/obesity, to whom Novo Nordisk product/s has been prescribed by their doctor, are eligible to participate in
NovoCare™ PSP. When you register for
NovoCare™ PSP, you confirm that your doctor has prescribed Novo Nordisk product/s to you.
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Personal Data
If you would like to register for NovoCare™ PSP you will be asked to submit your following personal data:
- Name
- Birth Year
- City
- Gender
- Phone Number and Email Address
- Diagnosis
- Information about the onset of the disease and duration of your treatment with NN product
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Purpose of Data Processing
Novo Nordisk will process the personal data we collect directly from you as follows:
(a) Your personal data is used by Novo Nordisk for PSP delivery (enrollment, reminders, coaching, support), program improvement (surveys; anonymized analytics), and PV safety reporting
- We ask for your city so we can connect you with the appropriate educator/coach assigned to your area.
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We use your mobile number and email address only for the services you choose, such as:
- sending reminders (SMS/chat),
- sending helpful program updates by SMS or email, and/or
- arranging calls with specially trained coaches
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We use the treatment‑related information you provide to tailor the support and content you receive and to help our coaches better understand your needs during program interactions.
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We may collect your information through electronic or paper forms, and through program communications (e.g., SMS/chat, email, or phone calls) when you enroll or interact with NovoCare™ PSP. We will use and share your information only as needed to administer and deliver the Program (for example, to register you, provide the services you choose, and support quality and safety requirements).
(b). You will be asked to complete a questionnaire regarding your treatment adherence and satisfaction with NovoCare™ PSP at the end of the first month of the program and at the end of the program, through the website or with a care coach over the phone. Your participation in the questionnaire is not required for your participation in the program. The purpose of this questionnaire is for Novo Nordisk to consider the information you provide for further improvements of the program.
Novo Nordisk may use all information collected in the context of NovoCare™ PSP for anonymous statistical evaluation and for further development of the services. Possible results of this evaluation, which will not contain any personal reference or link to your identity, may be published or shared with other companies or contractors of the Novo Nordisk group worldwide.
Data Controller
The company responsible for processing your personal data is:
Novo Nordisk Pharmaceuticals (Philippines), Inc.
21F, Twenty-Four Seven McKinley Building,
24th Street corner 7th Avenue, Bonifacio Global City, Fort Bonifacio, Taguig City
Tel.: +63 82343500
E-mail: privacyph@novonordisk.com
Globo Asiatico Enterprices, Inc.
127 JDK Bldg,.Maginhawa St. Teachers Village-East Quezon City
Tel.: 02 89827089
Email: dataprivacy@globoasiatico.com
You can always contact Novo Nordisk or the Novo Nordisk Data Privacy Officer at privacyph@novonordisk.com with questions or concerns about how we process your personal data.
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Processors of your Data
Novo Nordisk may share your personal data with service providers that support NovoCare™ PSP, who process data only on Novo Nordisk’s instructions and only for Program purposes.
Novo Nordisk has appointed Globo Asiatico Enterprises Inc. with office address at 127 JDK Bldg. Maginhawa St. Teachers Village-East Quezon City (“GLOBO”) with the development of the NovoCare™ PSP platform and with support and maintenance services related.
Novo Nordisk has engaged GLOBO ASIATICO ENTERPRISES INC., 127 JDK Bldg., Maginhawa St., Teachers Village‑East, Quezon City, to support the delivery of NovoCare™ PSP (e.g., programme onboarding/support, contact centre and coaching interactions, and related communications with patients and HCPs). In performing these services, authorized GLOBO personnel may access identifiable information (such as your name and contact details) and health information you provide only to the extent necessary to deliver the Program services you choose.
For any concerns, please contact the following:
Entity name: Globo Asiatico Enterprises Inc
Tel.: 02 89827089
Email: dataprivacy@globoasiatico.com
127 JDK Bldg,.Maginhawa St. Teachers Village-East Quezon City
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Transfer of Personal Data
Your personal data will not be transferred to recipients outside of the Philippines. However, Safety Information (Section 9) and related personal data may be transferred to Novo Nordisk’s global safety database and shared with relevant health authorities and Novo Nordisk entities/partners as required by law.
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Information Right and Right to Rectification
You are entitled to request information from Novo Nordisk about your personal data processed in the context of NovoCare™ PSP. Novo Nordisk will provide a copy of the personal data undergoing processing at your request. If the data should be inaccurate or incomplete, you can ask for your data to be rectified or completed. If the accuracy of your data should be contested, you are entitled to ask for the processing of your data to be restricted for a period enabling Novo Nordisk to verify the accuracy of the data.
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Deletion of Data
Novo Nordisk will store your personal data for the duration of the NovoCare™ PSP program and for a period of three years beyond its termination. You may at any time during the aforesaid period request deletion of your personal data by Novo Nordisk by notifying Novo Nordisk of your request, and Novo Nordisk will initiate deletion of your personal data, including all back-up copies, without undue delay.
If you opt in to receiving SMS services or reminders, Globo will store your mobile number for a period of three years beyond termination of the NovoCare™ PSP.
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Data Portability
At your request, Novo Nordisk will make available your personal data in a structured and machine- readable format to you or to a third party, of your choice.
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Right of Revocation
You are entitled to revoke (withdraw) any consent given, in whole or in part, regarding the processing and use of your personal data for NovoCare™ PSP.
If you revoke your consent, Novo Nordisk (and its processors) will stop processing your personal data for NovoCare™ PSP purposes going forward, and your participation in NovoCare™ PSP (and the related services) will end. The revocation of your consent does not affect the lawfulness of processing carried out before your consent was revoked.
However, Safety Information (Section 9) and related personal data may still be processed and may be transferred to Novo Nordisk’s global safety database and shared with relevant health authorities and Novo Nordisk entities/partners as required by law (e.g., for pharmacovigilance and patient safety obligations.
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Safety Information
In accordance with applicable laws and in the event that you report Safety Information, Novo Nordisk and/or Globo will (i) report Personal Data related to Safety Information to Novo Nordisk, (ii) enter the Safety Information in Novo Nordisk’s global safety database, analyze and regularly assess to identify overall patterns, (ii) share Personal Data related to Safety Information with health authorities, other Novo Nordisk entities, partner companies that assist Novo Nordisk and other pharmaceutical companies if the safety information is considered related to their products, and (iv) Personal Data related to Safety Information will be kept permanently by Novo Nordisk.
Safety Information are all reports of adverse events occurring during the use of a Novo Nordisk drug product or a medical device.